Privacy Policy

Last Updated: August 13, 2026

Hetansh Tours and Travels ("Hetansh Tours and Travels", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit or interact with our website https://hetanshtoursandtravels.com/ and when you enquire about our travel, tour, transportation, booking or related services.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, submit an enquiry, request a quotation, make a booking, request travel assistance or otherwise interact with our website.

Personal Information

Depending on the services you request, we may collect:

• Full name
• Email address
• Phone or mobile number
• Residential or correspondence address
• Travel destination and itinerary details
• Travel dates
• Number of travellers
• Hotel or accommodation requirements
• Transportation requirements
• Tour package preferences
• Passport or identity details where required
• Billing and payment-related information
• Special travel requirements voluntarily provided by you
• Any other information voluntarily provided by you

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of website visits
• Referring website or page
• General website usage information

2. How We Use Your Information

We may use the information collected for legitimate business and service-related purposes, including:

• Responding to your enquiries and requests
• Preparing travel quotations
• Planning tours and travel arrangements
• Processing bookings and reservations
• Arranging transportation or accommodation
• Communicating itinerary and booking information
• Providing customer support
• Processing payments where applicable
• Improving our website and services
• Maintaining business records
• Preventing fraud or unauthorised activity
• Complying with applicable laws and legal obligations

3. Enquiry and Contact Forms

If you submit information through a contact, enquiry, callback or booking form on our website, the information may be used by Hetansh Tours and Travels to contact you regarding your enquiry, travel requirements, quotation or booking.

You are responsible for ensuring that the information provided by you is accurate and complete.

4. Booking and Travel Information

Where you request travel-related services, we may process information required to arrange your requested services, including travel dates, destination, passenger details, accommodation requirements and transportation requirements.

Where necessary, information may be shared with airlines, hotels, transport operators, tour operators, booking platforms, insurance providers or other service providers involved in fulfilling your requested travel arrangements.

5. Passport and Identity Documents

Certain travel services may require passport, identity or other documentation.

Where you voluntarily provide such information for the purpose of arranging a travel service, we may process it only to the extent reasonably necessary to provide the requested service, subject to applicable law.

Please do not submit sensitive personal information unless it is required for the service you are requesting.

6. Payment Information

Where payments are made for our services, payment transactions may be processed through third-party payment providers, banks or other authorised financial service providers.

We may not directly store complete payment card details where payment processing is handled by an authorised third-party payment provider.

Third-party payment providers may process your information in accordance with their own privacy policies and applicable laws.

7. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance the overall user experience.

Cookies are small text files stored on your device by a website. You may configure your browser to block or delete cookies. However, disabling certain cookies may affect some website functionality.

8. Analytics and Third-Party Services

We may use third-party services such as website hosting, analytics, advertising, communication, booking, payment, security or other technology providers to operate and improve our website and services.

These third-party service providers may process information in accordance with their own privacy policies and applicable laws.

9. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information in limited circumstances, including:

• With hotels, airlines, transport providers, tour operators and other travel service providers when required to fulfil your booking.
• With payment processors, banks or financial service providers where required to process a transaction.
• With technology, hosting, communication or service providers who assist us in operating our business.
• When required to comply with applicable law, regulation, court order or legal process.
• When necessary to protect our rights, property, safety or the safety of others.
• In connection with a business transfer, merger, acquisition or restructuring, where legally permitted.

10. Marketing and Communication

Where permitted by applicable law and, where required, with your consent, we may contact you through phone calls, SMS, WhatsApp, email or other communication channels regarding your enquiry, booking, travel services, offers or relevant updates.

You may request that we stop sending promotional communications by contacting us or using an available unsubscribe option.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing bookings, providing services, maintaining business records, resolving disputes and complying with applicable legal obligations.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable law.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain types of processing.

To exercise any applicable privacy rights, please contact us using the contact details published on our website.

14. Children's Privacy

Our website and services are intended primarily for individuals making or planning travel arrangements. Where travel arrangements involve minors, information may be provided by a parent or legal guardian or another authorised person.

We do not knowingly collect unnecessary personal information from children.

15. External Links

Our website may contain links to third-party websites, airlines, hotels, travel platforms, tourism organisations or other services.

We are not responsible for the privacy practices, content, security or policies of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. International Data Transfers

Travel services may involve service providers located outside India. Where necessary to provide your requested services, personal information may therefore be transferred to or processed in another country.

Where applicable, such processing will be carried out in accordance with applicable privacy and data protection laws.

17. Accuracy of Information

You are responsible for ensuring that information and documents provided to us are accurate, complete and up to date.

Incorrect or incomplete information may affect the processing of your booking, travel arrangements or other services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements or privacy practices.

Any updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

19. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact Hetansh Tours and Travels using the official contact details published on our website.